Your Information and Privacy
Last updated on 21 August 2018

At EquiLive we take your privacy seriously, and so should you. That's why we will only use your personal information to administer your account and to provide the services you have requested from us.

We will not, without your permission, sell, publish or share information you entrust to us that identifies you or any person.

So have a look below to see what we’re doing with your personal information and how we’re keeping it secure.

What We Need

EquiLive will be what is known as the ‘Controller’ of the personal data you provide to us. We only collect basic personal data about you which does not include any special types of information or location based information. This does however include name, telephone number, email address etc.

Why We Need It

We need to know your basic personal data in order to administer your account and provide you with the services that we offer. We will not collect any personal data from you that we do not need in order to provide and oversee this service to you.

What We Do With It

All the personal data we process is processed by our staff in the United Kingdom. Additionally, for the purposes of IT hosting and maintenance this information is located on servers within the United Kingdom. Third parties do not have access to your data unless the law allows them to do so or you consent for us to provide this data to them.

We have a Data Protection regime in place to oversee the effective and secure processing of your personal data.

How Long We Keep It

We will keep you data for as long as you have an account with us. Following the closure of your account we are required under United Kingdom tax law to keep your basic personal data (name and contact details) for a minimum of six years after which time it will be destroyed.

What We Would Also Like To Do With It

We will pass your data to third parties such as event organiser’s whose events you link to your account. You will be asked to provide permission to share your data with any such third party before we do so.

What Are Your Rights

If at any point you believe the information we process on you is incorrect you can request to see this information and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact us to open an investigation into the matter.

If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law you can complain to the Information Commissioner’s Office (ICO).

Children Under 16

We do not knowingly collect personal information from people under the age of sixteen. If you become aware that your child has provided us with personal information without your consent, please contact us and we will take the steps needed to delete such information and close the child's account.

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